FAQs - 20 Questions, well maybe just a few...

Where is your studio located?
The studio is located in Raleigh, North Carolina and we have artwork on exhibit there along with limited edition prints.

How do I pay for my order?
We can securely accept major credit cards and money transfers through PayPal. (You do not need to have an account with PayPal to make a purchase.) However, you can write a check for your order. Contact us about the items that you'd like, and we'll let you know where to send a check.

How do you ship my goods?
Shipping is via USPS Priority Mail with Delivery Confirmation. We will gladly ship next day if you so desire. A confirmation number for your order will be emailed to you, so that you can track the status of your package in route to the destination given.

Will you charge me sales tax?
We are required to charge sales tax on orders shipped to North Carolina. Tax is applied to shipping as well as your order total.

Returns...

Artwork, Apparel and Stationery - There are no returns on Artwork or Stationery.

Item availability
As every design is individually handmade when it is ordered, orders take usually between 1 - 3 weeks to be processed and prepared for shipping (this does not include shipping and the time in transit). Please note the availability information and processing time given for each design on each product description page.

Caring for your Jewelry
If you need to clean your jewelry, mild soap and water is recommended. Do not use harsh chemicals as this will damage the finish on vintage pieces. Please do not take your jewelry into the pool or salt water as this will alter the colors on some finishes as well. All of the chains are 14KG or Sterling Silver (never plated) so use polishing cloths that are made for these types of metals.

Caring for your Silk Apparel
If you need to clean your silk, have it dry cleaned or hand wash it alone with a mild detergent and hang to dry. Do not put your scarf in the dryer as this will damage the silk. Once it is fully dry, you can iron it on the silk setting (low heat setting on your iron) to get out the wrinkles in your beloved piece of apparel art.

Items On Sale
There are no returns or exchanges on our sale items. All sales are final.

LEGAL STUFF
All products pictured or referenced herein, product names, designs, artworks, photography, trademarks, copyrights, logos, prose and symbols constitute the intellectual property of Brandi Bowen :: Art & Design and are protected by Federal and State laws and may not be copied or imitated in whole or in part. Any unauthorized use of these trademarks and trade names is strictly prohibited. Brandi Bowen :: Art & Design will take all necessary legal action available to it at law, or in equity, in order to enforce its intellectual property rights.

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